How Bayline Eaves protects your information
Bayline Eaves is a small, family-run eavestrough cleaning business serving Grey County, the Blue Mountains, and Southern Georgian Bay. This page explains, in plain English, what information is collected when you request a quote, how it is used, who can see it, and how to ask for it to be removed. This notice is written to follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
What is collected
When you submit the quote-request form on baylineeaves.ca, Bayline Eaves collects only the details you choose to enter. That can include your name, your email address, your town or property address, a short description of your home (such as how many storeys it has or where overflow is happening), any access notes you add, and any photos you choose to attach. All fields except your email address are optional. Bayline Eaves does not collect your phone number, your date of birth, your payment information, or any other sensitive personal data through the website.
Bayline Eaves does not use any third-party advertising or behavioural tracking on the site. There are no advertising cookies, no Facebook pixel, no Google Analytics behavioural profiles. A small amount of basic site usage data (such as page views) is recorded so that the website can be kept healthy and improved over time.
How your information is used
Your information is used for one purpose only: so that Bayline Eaves can reply to your quote request, schedule the work if you accept, complete the job at your property, and send you the corresponding invoice or follow-up email. It is not used for advertising, profiling, or any unrelated marketing.
Who can see your information
Your details are visible only to Jackie, the owner of Bayline Eaves, and to the small number of trusted technical service providers required to operate the website and send the emails (the email-delivery service Resend, and the cloud-hosting platform Manus). Those providers are bound by their own privacy commitments and only process the data on Bayline Eaves' instructions. Your information is never sold, never rented, and never shared with marketing partners.
How long it is kept
Quote requests and the related correspondence are kept for as long as is reasonably required for accounting, tax, and warranty purposes, typically up to seven years to satisfy Canada Revenue Agency record-keeping rules. After that period, or sooner on request, the information is deleted.
How your information is protected
All data submitted through baylineeaves.ca is transmitted over an encrypted HTTPS connection. Stored data sits in a secure managed database with restricted access. Photos uploaded with your quote request are stored on a private cloud storage bucket and are not publicly indexed.
Your rights
You have the right to ask what information Bayline Eaves holds about you, to ask for a copy of it, to ask for any inaccurate details to be corrected, and to ask for your information to be deleted. To exercise any of these rights, simply email [email protected] with the subject line Privacy request. Requests are usually answered within five business days.
Children
The Bayline Eaves website is intended for adult homeowners. The service does not knowingly collect personal information from anyone under the age of 18.
Changes to this notice
If this notice is updated, the new version will replace this page and the "Last updated" date at the top will be changed. Material changes will also be noted briefly in the next reply email you receive from Bayline Eaves.
Contact
Questions about privacy, or to file a complaint, can be sent to [email protected]. If a complaint is not resolved to your satisfaction, you also have the right to contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.
Bayline Eaves · Grey County, Ontario · HST # 705391761 RT0001 · WSIB # 7054974